Please take a few minutes to read through these frequently asked technical questions (technical FAQ’s) prior to before you begin your Abraham On-Demand Video Viewing period. By focusing some attention on these technical questions and answers now, you will set yourself up for the best possible Abraham On-Demand Video Viewing experience.
Remember… It is always helpful to be “in the Vortex” when accessing, utilizing, and interacting with technology!
Basic Abraham On-Demand Technology Requirements – Questions and Answers
Q: What internet connection do I need to view Abraham On-Demand Videos?
A: You need high-speed Internet access to view Abraham On-Demand Videos – dial-up access will not work. It is recommended that you use a wired Internet connection, NOT a wireless connection, with a DOWNLOAD speed of at least .7 mbps. If you don’t know what the speed of your internet connection is, click here to test it now. You are looking for a DOWNLOAD result higher than .7 mbps on this test.
Wireless Wi-Fi connections might work as well, as long as they meet the speed requirements and the wireless signal is strong and steady. Wired connections are preferable, however, as they tend to provide the most stable Internet signal.
Q: Do I need any special software or do I need to download any programs to view an On-Demand Videos?
A: You must have Adobe Flash installed and it is recommended that you use the latest version available. To download Adobe Flash or upgrade to the newest version, click here.
Q: What kind of browser should I use?
A: Firefox and Safari seem to be the best browsers for this type of Internet streaming broadcast and it is recommended that you have the most updated version of one of these two browsers installed on your computer. If you’d like to update your Firefox browser, or download the Firefox browser for free, click here. If you’d like to update your Safari browser or download the Safari browser for free, click here.
Q: What about Internet Explorer and Google Chrome browsers? Will they work just as well?
A: Internet Explorer and Google Chrome have produced mixed results. Sometimes those browsers will work well with the Abraham On-Demand Video Viewing, and sometimes they won’t work at all.
If you are wanting to try to use Internet Explorer or Google Chrome, it is recommended that you click here to view the sample video with those browsers now to determine if they will work for well for you during your On-Demand Video viewing. If you have audio or video challenges when viewing the sample video with your Internet Explorer or Google Chrome, it is recommended that you download the free Firefox browser or free Safari browser.
Q: Can I use a satellite dish connection?
A: If your speed is fast enough to meet the minimum requirements stated above, you should be able to use a satellite connection. Most satellite connections will not be fast enough to provide you with a good quality on-demand video viewing experience, however. It is recommended that you click this link to test the speed of your connection BEFORE activating your Abraham On-Demand Video Viewing access.
Q: How do I know for sure if my computer system is going to work before I order an Abraham On-Demand Video?
A: You can test your computer system prior to registering for Abraham On Demand by “viewing the sample video. If you you like what you see and hear with the sample video, then your computer system is up-to-speed with viewing Abraham On-Demand Videos as well.
On-Demand Video Viewing Functions and Tips
Q: There is an “offline” message in the video window. Does that mean it’s not working?
A: The offline message means that the on-demand viewing system is waiting for you to select a video segment to play. If you will scroll down a little bit, you will see some small thumbnail images underneath the large video window. This is how you access each of the video segments of the workshop.
Q: How do I play the videos?
A: Just click one of the small thumbnail images and the video should start playing in the large video window automatically. There might be a short delay before the video starts playing while the video stream is buffering through your computer system.
Q: How do I know which video segment is which?
A: Each of the video sessions are numbered so you know the order that the segments were recorded during the original workshop.
Q: How do I fast forward or rewind the video?
A: Use your mouse to click and drag the progress bar (the gray bar that moves to the right showing the forward progress of the video). You can also just click on any point of the progress bar to jump forward or jump backward. (Click on it a bit and you’ll see what we mean!)
Q: How do I pause the video?
A: Click the pause button underneath the video screen.
Q: Is there a limit to how many times I can play the video or how long I can be on the web page?
A: You have unlimited access for 48 continuous hours. There is no limit to the amount of time that you can spend watching the videos during that 48-hour on-demand period
Q: Can I purchase a copy of the DVD or download the video recording?
A: Unfortunately, neither one of these options are available at this time.
Q: Can I share the on-demand video link with my friend/neighbor/co-worker/cousin/uncle/sister/father/mother/brother/dog?
A: The on-demand video viewing is for today’s paid Abraham LIVE participants only. Just like with the LIVE Broadcast, if the link is shared and access is attempted from two different computers, both computers will be locked out.
Q: Can I download/record/copy/share the on-demand video?
A: Please remember that all video and audio transmissions and recordings are copyrighted, so the right to download, duplicate and distribute workshop audio and video recordings belongs to Abrham-Hicks. With your on-demand playback access, we’re trusting that you are in alignment with honoring the copyright of Abraham-Hicks materials.
Q: What if I have unresolved issues which prevent me from viewing the on-demand video recording?
A: First, please click here to read the “technical realignments” that you can do for yourself. Then if you have other issues, please contact videoproduction@abraham-hicks.com.
Q: What if I have questions not answered here?
A: Before, during and after your Abraham On-Demand Video Viewing experience, there are Abraham-Hicks technical support team members who are available to assist you. You can communicate with technical support via e-mail at videoproduction@abraham-hicks.com
Video Questions About Abraham On-Demand Viewing
Q: What should I do if I lose the video feed completely?
A: We don’t expect any system-wide broadcast issues, but if you are experiencing a complete video failure, completely close all the browser applications on your computer, get into the Vortex, and then go back to your Abraham On-Demand e-mail and click your access link again. If that doesn’t restore the video feed, get into the Vortex again and e-mail videoproduction@abraham-hicks.com.
Q: What do I do if the picture freezes or the screen goes black?
A: This is usually caused by a speed-challenged internet connection. Refer to the question about internet connection speed above. Also, it is recommended that you close all other programs and browser windows and applications during the Abraham LIVE broadcast to ensure the highest quality of transmission.
Audio Questions About Abraham On-Demand Viewing
Q: What do I do if the audio and video get out of synch?
A: If the audio and visual get out of alignment and start looking like a foreign movie, hit the pause button on the video window and then hit “Play” again. That should resynch the stream and stop that foreign language film effect.
Q: What if the audio volume is too low or I can’t hear the workshop at all?
A: First check the volume level on your computer. Next, check the volume level in the video window to the left of the play/pause button where you can click and drag the volume level up and down.
The quality of your sound is dependent on the quality of your computer’s sound card and speakers. If the test video volume is too low for you, then the broadcast volume will be the same. A quick fix that will help is to use earphones or earbuds, which will block out external noises and amplify the sound. If that doesn’t work, another alternative is to purchase external speakers that can boost the volume. If that doesn’t work either, the only other alternative is to upgrade your sound card, if your computer system will allow it.
If your audio volume suddenly becomes unacceptable during the on-demand playback, e-mail videoproduction@abraham-hicks.com for assistance.
Q: What if I hear an echo or multiple audio transmissions?
A: You probably have more than one browser window open to the Abraham On-Demand Video playback page. Check your computer for multiple browser windows and close them all down except for one. it is recommended that you only have one browser window open while viewing the Abraham On-Demand Videos.
